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Offered Salary / Compensation
2001 - 3000
Computer / Information Technology (IT) - Hardware
Years of Experience
KEY BENEFITS :
Free team building and company trips Free sports
Free snack & coffee
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Field Support Engineer
City: Petaling Jaya
- Provide support and troubleshooting, installation, maintenance on media box and PC.
- Ensure prompt service delivery and ensure resolution and proper follow-up.
- Handling, resolving, and keeping track of assigned cases through the ticketing system. Work closely with sales on pre-sales activity and R&D department on customer feedback.
- Ensure proper device handling and stock movement within the team during transit to customers.
- Ensure customer SLA targets are met and give training to the customer
- Min Diploma in IT or related course At least 1 year of computer hardware experience
- Required to visit various customer sites daily (within KL & Selangor)
- Customer oriented mindset
- Sense of ownership and pride in your performance and its impact on a company’s success.
WORK ENVIRONMENT :
- Work-life balance - Flexible working hours Casual dress code
- Pool table and golf putting