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Industry


Media

Information


Offered Salary / Compensation

2001 - 3000

Job Type

Full-Time

Job Category

Computer / Information Technology (IT) - Hardware

Years of Experience

0

Career Level

Full Time

Qualification

Diploma

Benefits

KEY BENEFITS :
Performance bonuses
Parking Subsidies
Free team building and company trips Free sports
Free snack & coffee

Company Size

< 1000

Social Share :


Browse Company Info =>

Field Support Engineer

City: Petaling Jaya

Job Overview

RESPONSIBILITIES:

  • Provide support and troubleshooting, installation, maintenance on media box and PC. 
  • Ensure prompt service delivery and ensure resolution and proper follow-up. 
  • Handling, resolving, and keeping track of assigned cases through the ticketing system. Work closely with sales on pre-sales activity and R&D department on customer feedback. 
  • Ensure proper device handling and stock movement within the team during transit to customers. 
  • Ensure customer SLA targets are met and give training to the customer

REQUIREMENTS:

  • Min Diploma in IT or related course At least 1 year of computer hardware experience 
  • Required to visit various customer sites daily (within KL & Selangor) 
  • Customer oriented mindset
  • Sense of ownership and pride in your performance and its impact on a company’s success.

 

WORK ENVIRONMENT :

  • Work-life balance - Flexible working hours Casual dress code
  • Pool table and golf putting